Calculable costs for maintenance and service

This is what we are offering to machine tool manufacturers, machine distributors and machine tool users with the Extended Machine Contracts option.

In these individually agreed contracts, maintenance concepts are assembled from the following modules: preventative measures, repair, access to Siemens service personnel, service intervals, and spare parts logistics/management.

Here, Siemens accepts the risk of costs through fixed-price invoicingof the services provided (contract cost). With the sole objective of providing tailor-made, efficient support with maintenance.

You remove the risk of unexpected costs and can rely on a high degree of machine availability. The joint agreement ensures access to qualified Siemens service personnel for fault elimination on site as well as professional spare parts logistics, which ensures proximity to the customer.

Additional advantages:

• Security of planning, reduced costs and transparency of costs
• Higher productivity thanks to minimal downtimes
• Service packages tailored to requirements
• Supplementing and relieving the service personnel at the manufacturer or end user
• Access to the worldwide service structure of Siemens AG

Repair Service Contract RSC: Subsequent repairs at fixed prices

We have developed the Repair Service Contract RSC especially for machine manufacturers and machine distributors. It offers subsequent rectification of defects at the site of the machine at fixed prices. With these contract-based services, you can cover the personnel costs and materials costs that are incurred for rectifying any faults on our products after the second commissioning phase at the end customer. The service period can be freely selected.

The personnel services comprise the provision of service personnel, error diagnostics and fault rectification on site as well as verification of fault rectification. The runtime of the contract can extend the period of liability for defects to up to 5 years.

In the case of services that exceed the RSC scope, you can use the regional service or add-on services. This includes extended service periods, agreed response times and preventative measures.

The benefits of the Repair Service Contract RSC:

• Risks that result from liability for defects are limited by fixed prices
• Fault rectification at the installation site of the machine, without the need for verification of the defect by the machine tool manufacturer or distributor
• Reduced downtimes at the customer site due to stored product data and final destination information

Local service contract LSC: the modular service package

With the local service contract LSC, we offer machine users an individual, modular service package that reliably ensures the availability of machine tools and manufacturing systems and therefore makes an important contribution to efficient production.

The scope of the service contract is individually matched to the service concept. We can also offer you our contract-based services outside normal office hours – up to 24 hours a day, 365 days a year. Alternatively, we can offer you our services with faster response times: from the normal "next day" to a 4-hour response time.

The benefits of the local service contract LSC:

• Assured availability through reduction of the machine downtimes
• Plannable costs thanks to agreed service contract prices
• Services tailored to requirements

Life Cycle Check

Our Life Cycle Check service assists you in optimizing your spare parts strategy so as to safeguard your productivity.

An overview of our services:

• Acquisition of all modules in your installation which have control or drive relevance
• The acquired Siemens modules are analyzed with respect to their availability as a spare/replacement or repair part. Information about estimated phase-out and discontinuation dates and possible follow-on types is collected and recorded in a report.
• Support for an optimum spare parts strategy:
  • Demand-based ordering of the Siemens spare parts service
  • Optimization of customer's spare parts inventory (stock reduction)
  • Buyback of spare parts by Siemens on request
  • Punctual availability of upgrades
  • Definition of follow-on solutions/general overhaul
  • Retrofit scheduling

For example, we compare the components in your spare parts stores with the components installed on your machines and inform you by way of a report of any components held in your stores which have become obsolete for your machines. Or we will show you which of the stored components are compatible as spare parts so that you can reduce your inventory accordingly.

As part of the local service contract, we will send you an annual report which specifies the spare part availability of your components which you can use as a guide for adjusting your spare parts inventory.

Benefits of the Life Cycle Check:

• Increased productivity because plant outages are rare:
  An optimized spare parts supply keeps downtimes to a minimum
• Reduction in asset and warehousing costs:
  Use of the Siemens spare parts service
• You only store selected spare parts on site:
  Reduce stocks of superfluous parts
• Extension of the plant lifecycle:
  Installation of suitable follow-on types